Privacy Policy

1. Introduction

Legacy Insurance USA LLC (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

1. Contact Information

We may collect your name, email address, phone number, and mailing address when you submit forms, book appointments, request information, or otherwise provide it to us.

2.Communications Data

If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.

3.Usage and Device Information

We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

4.Appointment and Service Data

If you schedule appointments or use our services, we may collect details associated with those interactions.

3. How We Use Your Information

We use your information to:

  • Provide requested services and customer support
  • Send appointment confirmations and reminders
  • Send SMS and email communications that you have explicitly consented to receive
  • Improve our website and marketing performance using analytics
  • Maintain compliance records related to consent and opt-outs
  • Protect our business and users, including fraud prevention and security monitoring

4. User Rights

Depending on your location, you have specific rights regarding your personal information:

  • Right to Access: You have the right to request copies of the personal data we hold about you.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • Right to Deletion: You have the right to request that we erase your personal data, subject to certain legal exceptions.
  • Right to Opt-Out: You have the right to opt out of marketing communications at any time.

5. SMS Opt-In and Consent

By submitting your phone number through our web forms and checking the opt-in box, or by initiating a text conversation with us, you consent to receive mobile text messages from Legacy Insurance USA LLC.

  • Consent: You agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g., appointment reminders, updates, or offers) from us to the mobile telephone number you provided.
  • Not a Condition of Purchase: Consent to receive automated marketing text messages is not a condition of any purchase.

  • Message and data rates: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies depending on your ongoing relationship and interactions with us.

    • Message Frequency: You can expect to receive a maximum of 1 message per week regarding your account, inquiries, or requested services.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings. Please note that some features may not function properly if cookies are disabled.

7. How We Share Your Information

We do not sell your personal information. We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:

1.Service Providers

We may share information with trusted vendors who help us deliver services, such as SMS and email delivery platforms, customer support tools, scheduling systems, and analytics providers. These vendors may use information only to perform services on our behalf.

2.Strict Prohibition on Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3.Legal and Safety

We may disclose information if required by law or when necessary to protect the rights, safety, and security of Legacy Insurance USA LLC, our users, or others.

4.Business Transfers

If Legacy Insurance USA LLC is involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction. Any successor entity will be required to honor this Privacy Policy.

5.Third-Party Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors for support services, such as customer service, is permitted. All other use cases exclude text messaging originator opt-in data and consent, which will not be shared with any third parties.

8. Your Choices

1.SMS Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message, and you will no longer receive SMS messages unless you opt back in.

2.Email Opt-Out

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.

3.Access and Correction

You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable law.

9. Data Security

We value your trust in providing us your Personal Information and we are committed to protecting it. We implement industry-standard security measures, including SSL encryption for data transmission and secure servers with restricted access, to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a revised Last Updated date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact:

Legacy Insurance USA LLC

Address: 5200 NW 33RD AVE, SUITE 200 AM199, Fort Lauderdale, FL 33309

Phone: (561) 556-4111

Email: help@legacyhealthlife.com

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